I almost always respond within 24 hours. Be sure to check your spam box if you don’t see an answer.

Note: We have a problem getting “validation” or “password recovery” emails delivered to msn, hotmail, and live email addresses (they’re always blocked), so if you’re trying to sign up for forum or recover your password and have one of these email,s let me know and I’ll take care of it manually. 

Hi, I’d love to help you. If you’re having a technical problem, be really specific about what’s going on. Tell me exactly what class or tool you’re trying to use. Tell me what the link or button says that isn’t working for you. Tell me what the url of the page is that you’re on. Tell me the point at which you got stuck — then I can rule out the steps before and help you more quickly. There are lots of flips and switches and gizmos and I know my way around them all — but often I’m not sure exactly which one you’re talking about. Cut down on the “to and fro” with details that let me get you going quickly.

If you've got a technical question, share relevant info.